Refund and Cancellation Policy

Last updated: [01/01/2024]

Welcome to Shansdesign.in. This Refund and Cancellation Policy outlines the terms and conditions for cancelling orders and obtaining refunds for our products, both physical and digital. By placing an order on our website, you agree to comply with this policy.

1. Cancellation Policy

1.1. Cancellation by Customer: You may cancel your order for physical products within 24 hours of placing the order. After this period, cancellations are subject to approval and may be subject to fees.

1.2. Cancellation by [Your Company Name]: We reserve the right to cancel orders for any reason, including but not limited to product unavailability, pricing errors, or suspicious activity. If we cancel your order, you will be notified, and any payments made will be refunded.

2. Refund Policy

2.1. Refunds for Physical Products:

2.1.1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 1 days of receiving the order. We may request supporting documentation, such as photographs, to process a refund or replacement.

2.1.2. Change of Mind: Refunds for change of mind are subject to approval. Please contact us within 1 days of receiving the order to initiate a return. Returned products must be in their original condition and packaging. Refunds may be subject to restocking fees.

2.2. Refunds for Digital Products:

2.2.1. Technical Issues: If you encounter technical issues preventing you from accessing or using a digital product, please contact us for assistance. Refunds will be considered on a case-by-case basis.

2.2.2. Unauthorized Access: If you believe your digital product has been accessed or used without your authorization, contact us immediately for an investigation. Refunds will be issued at our discretion.

3. How to Request Cancellations and Refunds

3.1. Contact Us: To request a cancellation or refund, please contact our customer support team at contact@shansdesign.in. Provide your order details and a clear explanation of the reason for the request.

4. Processing Time

4.1. Cancellations: Cancellation requests will be processed within 3 business days. If the order has already been shipped or processed, cancellation may not be possible.

4.2. Refunds: Refunds will be processed within [X] business days of approval. The method of refund will be the same as the original payment method.

5. Changes to the Policy

5.1. Modification: We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on the website. Your continued use of the site after changes constitutes acceptance of those changes.

By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.

Thank you for choosing Shansdesign.in. If you have any questions or concerns, please contact us at contact@shansdesign.in.